Refund Policy
RETURN AND EXCHANGE POLICY
Thank you for shopping at https://babiesfrock.in/
If for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
• Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
• Definitions
For the purposes of this Return and Exchange Policy:
Individual (referred to as either "the Company", "We",
"Us" or "Our" in this Agreement) refers to BabiesFrock Located at IN.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from
Us.
• Service refers to the Website.
Website refers to My Site, accessible from https://babiesfrock.in/
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
The product that is bought from the Physical Stores can't be returned. All Items are eligible for return except the products that are: Customized Dresses and Nonreturnable dresses are not eligible for returns please read the product description if the product is returnable or not
You are always required to ship back the items by following the shipping instruction:
If applicable we will send you a shipping label once the return request has been approved, Customer must send the dress to our destination (The return shipping address is provided Through Mail or WhatsApp). Please make sure to include the return slip in the package.
As we are not offering refunds for any size-related issues, please confirm size chart before purchasing. As we provide margins inside the dresses, we can alter the same dress to a maximum size.
EXCHANGE POLICY
Depending on availability, products can be exchanged for a different size (if the size selected and provided is different). In this case, you will be required to send the dress back to our provided address so that we can verify the size.
Customers are allowed to exchange the item within 3 days. Exchanges exceeding 3 days will not be processed.
To be eligible for exchanges make sure that the following conditions are met
- The product must be returned in its original packaging
- The product wasn't used or damaged
- The product must include original tags (if applicable
- The product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
Your exchanged product will be processed Once items are received and conditions confirmed.
You are given the right to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
OTHER REFUND POLICY
At Babiesfrock.in, we understand the importance of customer satisfaction. Although we do not offer refunds, we offer promotional codes to our customers as a form of compensation.
Promotional codes can be used as a credit towards a future purchase, allowing our customers to choose a product (Dress) that better fits their needs.
If you are not satisfied with your purchase, please contact our customer support team at [support@babiesfrock.coml or WhatsApp :- 8980180848]. Our team will assist you in resolving the issue and, if necessary, provide a promotional code for your next purchase.
We strive to provide high-quality products and services to our customers and hope that our alternative form of compensation will provide an adequate solution for any concerns.
Please note that all our dresses are made to order and as such, we do our best to fulfill all orders. However, there may be times when we do not have enough fabric to fulfill a specific order. In this case, we will offer you the option of choosing a different dress or waiting for the fabric to arrive. We apologise for any inconvenience this may cause and appreciate your understanding.
This policy is subject to change and may be updated at any time.
Our return policy states that it is the responsibility of the customer to select the correct size when placing an order. We recommend that customers consult the size chart provided on our website or contact our customer support team for any size-related queries before making a purchase.
Please note that we do not accept returns or exchanges for any dress due to size issues, as a significant amount of time and effort goes into making each dress. Therefore, we kindly request that customers ensure they select the correct size before placing an order.
However, in the event that there is a mismatch between the selected size and the size delivered, we will be happy to replace the dress with the correct size. To be eligible for a replacement, the customer must notify us of the size issue within 72 hours of delivery and return the dress to the provided delivery location.
We appreciate your understanding and cooperation in ensuring a smooth and hassle-free shopping experience.
HOW TO INITIATE A RETURN
If you have a request for a Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our
Email Address: support@babiesfrock.com
Contact Form URL: https://babiesfrock.in/pages/contact
WhatsApp Number: +91 89801-80848